Privacy Policy

Information We Collect

We collect information you voluntarily provide to us, including:

• Name, email address, and phone number submitted through our contact or estimator forms
• Project details including home size, services of interest, budget range, and timeline
• City or location information you provide
• Messages or questions you send us directly

We may also automatically collect limited technical data when you visit our website, including your browser type, pages visited, and the referring URL, through standard web analytics tools.

How We Use Your Information

We use the information you provide to:

• Respond to your project inquiries and provide estimates
• Schedule and coordinate walkthroughs, appointments, and project work
• Send appointment confirmations, reminders, and project status updates
• Follow up on submitted estimates or inquiries
• Send promotional messages about our services, offers, or service announcements, where you have provided consent
• Request reviews or feedback following completed work
• Improve our website and customer experience

SMS / Text Message Communications

We may send the following types of SMS messages to contacts who have opted in:

• Lead follow-up and project inquiry responses
• Appointment confirmations and reminders
• Project status updates and service communications
• Promotional messages about our services and offers
• Review requests following completed work

SMS consent is separate from email consent. Providing your phone number alone does not constitute consent to receive SMS messages. Explicit opt-in through our website form is required.

You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further SMS communications.

How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information with:

• Service providers who assist us in operating our business (such as our CRM platform and communication tools), who are bound by confidentiality obligations
• SMS carriers and messaging providers solely for the purpose of delivering messages you have consented to receive
• Legal or regulatory authorities if required by law

SMS opt-in data and consent information is never shared with third parties for marketing, advertising, or any other purpose.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. You may request deletion of your information at any time by contacting us.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by using the unsubscribe link in any email

To exercise any of these rights, contact us at the information below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. We may also use the Meta Pixel to measure the effectiveness of our advertising. You can control cookie settings through your browser preferences.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.